Privacy Policy

1. Introduction

T C Hire Aust Pty Ltd (ABN 16 689 910 987) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our equipment hire services and website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and business details
• Financial Information: Credit card details, billing information, and payment history
• Identification Documents: Driver's license, ABN, or other verification documents
• Hire Information: Equipment hire records, delivery addresses, and project details
• Technical Data: IP address, browser type, device information, and website usage data

3. How We Use Your Information

We use your information to:

• Process and manage your equipment hire bookings
• Process payments and maintain financial records
• Communicate with you about your hire orders and account
• Verify your identity and credit worthiness
• Improve our services and website functionality
• Send you marketing communications (with your consent)
• Comply with legal and regulatory obligations

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., payment processors, delivery services)
• Credit Agencies: For credit checks and reporting purposes
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial and hire records are retained in accordance with Australian tax and business record-keeping requirements.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: